ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Ten steps to Operational Resilience success

Updated: 7th Mar, 2022

With the pressures of a global pandemic, constant adaptation of working norms and ever-evolving regulations, financial organisations are facing more disruptions to their enterprises than ever before.

Michelle Meehan, our Operational Resilience lead, explains ten crucial steps to achieving Operational Resilience within your enterprise:

  1. Establish an effective Resilience & Risk Programme with a primary focus on governance and leadership.

  2. Define and prioritise your critical business services. This step may involve running a pilot of one or two of them, in order to gauge the importance of each service.

  3. Make sure it is completely transparent which resources support these key business services:
    IT, People, Third parties, Facilities, mix of all the above

  4. Identify and review data sources related to the systems in order to manage the below resources:
    HR Systems, Procurement Systems, IT Management Systems, Facilities Management Systems

  5. Agree a single repository place to bring together business services and the data sources supporting them, so that your systems are fully integrated.

  6. Define your resilience requirements and risk assessment framework for your services and their respective supporting tiers.

  7. Define your business continuity and disaster recovery requirements, again for your services and their supporting tiers.

  8. Ensure you have established impact tolerance and are executing scenario planning and testing.

  9. Create a plan for remediation and continuous improvement – through event analysis, periodic assessment, and collaboration across the business, this will improve more strategic, investment decisions.

  10. Roll out across the organisation with executive sponsors, ultimately improving the capability and culture of Operational Resilience within your enterprise.

The above steps allow for FS organisations to break down workplace silos and encourage effective responses to key business challenges. The management of operational risk is enhanced, creating a solid groundwork for the alignment of business goals as the world continues to work remotely.

If you'd like to learn more, get in touch with our team here.

Biography:

Michelle Meehan is a Senior Consultant at Unifii. Prior to joining Unifii, Michelle was a ServiceNow Technology Resilience Lead at Lloyds Banking Group. Her work at LBG spanned various ServiceNow solutions based on ITSM, ITBM, GRC & Scoped Applications. Michelle is now the lead on some of Unifii’s key FS projects.

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Written by

Michelle Pearson

Sales Account Manager and IRM Practice Lead

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