Why You Need to Push Past the Red Tape and Fight for Better Tech
Written By: Myles Molloy
Red tape and regulation can inhibit innovation. Leaders are regularly restrained by red tape, but they must break through it to succeed in transforming processes for customers while cutting costs.
At Unifii, we believe digital transformation is at the heart of better public services. Here’s why…
Smashing siloed working
The public sector has been slow to adopt new technologies, but according to research by Deloitte, it is now rapidly embracing innovation.
The COVID-19 pandemic has shifted customer behaviour and reshaped expectations. Customers expect the seamless service they receive from online monopolies such as Amazon or Netflix. They want personalised interactions that provide total transparency.
But it’s not just the customer-facing experiences that must change. Behind the scenes, new and powerful enterprise platforms are required to power personalisation and smash siloed working.
Enterprise platforms can be configured to provide the data and the detail that each department, team, and individual needs to perform. At Unifii, we can take off-the-shelf products and shape them to your requirements, improving communication, data flow and collaboration.
Once we design and implement to your business needs, your enterprise platforms can operate seamlessly with specific software and applications that your organisation relies upon. Brought together under a single ‘wrapper’, the platform provides a single source of information and data.These platforms are at the heart of healthy organisations and can support the shift to hybrid working caused by the COVID-19 pandemic. Research shows that 70% of public sector employees are happy to continue working at home in a post-pandemic world, so investing in a sustainable, long-term solution is key.
The public sector needs to fight for digital transformation, but red tape often gets in the way of progress.
Platforms such as G-Cloud enable organisations to match their requirements with the market, achieving better value procurement. Unifii is proud to have been appointed a premium G-Cloud 12 partner, providing ServiceNow, TalkDesk and Fuze Unified Communications software and support for public sector organisations.
There’s evidence that public sector organisations are investing heavily in cloud software and new hardware to adapt to new ways of working. Across the public sector, 60% of IT professionals have seen an increase in capital for investment, which means some are winning the battle for bigger budgets.
Everyone feels the benefits of better technology. Customers receive a faster, more responsive and highly personalised service. This improves their satisfaction and reduces complaints.
Increasing digital touchpoints can remove the need for in-person interaction, streamlining the experience and saving money.
By providing all information required, enterprise platforms can prove cost-effective at reducing staff turnover and retraining expenses through allowing staff to focus on more productive, complex work as opposed to administrative, frustrating tasks.
Public sector workers are more likely to experience mental health problems than the public, Mind has found. It’s a situation exacerbated by the demands COVID-19 has put on our essential services. When our mental health comes under the spotlight, enterprise platforms can streamline processes, reducing stress. It’s something that we can all benefit from.
Breaking down barriers
There are barriers to introducing new processes, systems and solutions, but they can be overcome by working with the right partner and focusing on the future. At Unifii, we believe public sector organisations should invest in innovation. It’s better for customers, staff and stakeholders.
As budgets bulge under the pressure of more work and as organisations adjust to the ‘new normal’, the question isn’t whether you can afford to invest in innovation, but whether you can afford not to.
Transformation in the public sector can be tough, with significant barriers to the introduction of new processes, systems and solutions - but change is crucial. At Unifi, we work in partnership with public sector clients and teams to help them invest in innovation.
We develop new solutions that involve, engage and inspire customers, staff and stakeholders. Budgets are under pressure like never before as organisations adapt to the new normal. Investment in innovation is vital to continue to deliver services while adapting to the ‘new normal’.