How do we see employee engagement experiences transforming in 2021?
Written By: Santosh Matada
Now we have finally entered 2021, reflecting on an eventful year is inevitable as we think about bringing our strategies into motion for this year. The out-break of COVID-19
completely altered the status quo on the employee engagement experience across all sectors and this challenge is as important as ever. The paradigm shift has been fundamental. Finding new ways to manage employee well-being whilst maintaining the human connection has been the most critical objective for any organisation. I say human connection, because the pandemic has tampered with the balance of human emotions with job cuts, reduction of pay structures, uncertainty of furlough schemes, and more importantly, some immeasurable personal losses.
At the forefront of businesses, braving these pressing challenges, have been the HR leaders and teams focusing on employee well-being whilst dealing with what felt like a “no end in sight” pandemic. Even with vaccines now being rolled-out, getting offices re-opened and staff adjusted to more new working patterns will take us way into 2021.
What does this mean? Simply put, HR departments, to keep up in these business and economic conditions have had to adapt and innovate, with reliance on technology having dramatically increased. More so, with high employee expectations and the need for ease of access to technology, this has created the necessary building blocks to evolve and build a culture that personalises the employee experience.
These are clear signs that the adaptation and proliferation of digital technology has taken a quantum leap during this crisis, but also it has become a sizeable challenge for many organisations to choose the right set of tools that will also fit with their business objectives.
One analyst survey says – “there are more than 1,400 vendors that sell new tools for recruitment, performance management, wellbeing, learning, employee surveying, and other HR applications. How can we use them all?”
The question still remains, can HR leaders continue to deliver an orchestrated employee engagement experience by improving speed, response time, agility, mitigating the risk and addressing the day to-day challenges?
For many years, businesses have been looking for these answers in Human Capital Management software (HCM). The realisation occurs only after a year or so after the implementation that not all the wires are connected. Whilst they are presented as a fully integrated platform, there are aspects of employee engagement and productivity measures that would not have met the speed and agility outlined in the business case.
If HR are to provide a top-notch employee experience programme (EXP) that not only attracts talent but maximises the efficiency, productivity for a better tomorrow, then it needs a rock solid platform that offers proactive compliance and reporting, optimised HR processes, a personalised employee experience and engagement and predictive intelligence.
Transitioning to any new technology can feel stressful and overwhelming. However, as business strategies and teams grow more agile to keep pace with recurring change in environment, HR technology must adapt as well, including providing employees with more user-friendly and efficient experiences. Regardless of how plans change, for long term sustainability, every organisation needs to consider an employee experience platform within their corporate strategies.
Here at Unifii, we understand only too well the effects that low employee engagement can have on production and performance levels, therefore, together with ServiceNow, we provide HR leaders a platform for optimising HR Service Delivery (HRSD), streamline employee onboarding and transitions, deliver a EXP that embraces one’s culture and values, cost effective and personalised services.
Get in touch with us here to understand how we can assist in transforming your HR Service Delivery process.