ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Employee Spotlight - Rishav Prakash

Updated: 7th Mar, 2022

In our series of Employee Spotlights, you get to meet our brilliant Unifii team members! This month we travel all the way to India to meet Rishav, who has been in the Unifii family for almost two years - read below to hear about his journey!

 

Meet Rishav Prakash:

Hello! I’m Rishav and I’m a Senior Consultant and Head of Testing at Unifii’s Hyderabad Office. I’ve been with the company for almost 2 years now. Overall, I have around 9 years of experience within the IT Industry, primarily in Software Tester/UAT Coordinator/Project Manager roles. 

 

How did you become interested in the industry and how did you stumble upon Unifii?

I joined the tech industry right after finishing college in 2012. This is going back to a time when Android had just been launched (2008!) and I started to become interested  in Mobile Apps. This is what initially drew me to the IT Industry. 

It was a fine Monday afternoon when I got a call from Unifii. They needed to set up  a testing team. I’d always been part of big teams at work but had never built one from scratch myself. I didn’t know if this was something I’d be able to do well, and the idea seemed daunting at first – but as Mohammad Ali once said, "To be a great champion, you must believe you are the best. If you're not, pretend you are.” And now here we are! 

 

What do you enjoy the most about working at Unifii?

The work culture and people I must say! Never in my career have I seen or experienced a work culture like Unifii’s. Every person is reachable and helpful, even if you barely know them or don’t work closely together. Pleasure in the job puts perfection in the work, and this level of job satisfaction makes the biggest difference to my day-to-day work. 

 

What has been the most exciting project you have worked on in your time here? 

It wasn’t really a project, but I’d say that being responsible for setting up the testing team was something I enjoyed a lot. Teaching  the Developers and the stakeholders about the importance of testing was incredibly rewarding, and it stands out when I look back on my time at the company. I had many insightful conversations with Project Managers down the line, and I was given all the help I could need – over two years, we’ve successfully delivered 22 projects and have a team of seven testers. Yes, we did it!

 

Did your working life change much as a result of COVID-19?

Working life has changed drastically over the past 18 months due to the pandemic. Whilst working from home undoubtedly has its advantages, going to the pub after work and being able to socialise with my colleagues beats that every time! 

 

How do you see yourself growing in the next few years?

Unifii has been instrumental in helping me to achieve my personal goals as well. Working here has allowed me to progress from a Tester role to Project Manager, something I had been working towards for around three years prior, I’d say.  Hopefully my career continues to move forward in this way – I'm very intrigued to see where I’ll be after another three years. 

 

What do you do in your spare time?

Travel! My love for travelling is actually one of the reasons I chose to join the IT industry, because it’s often easy to work alongside it.  Since 2012 I have  covered most of the Indian States and a few Asian countries, including Malaysia, Indonesia, Bhutan and Sri Lanka. They’ve all been incredible. Being able to visit new countries again is what I’ve been most excited for since the lifting of restrictions! I do believe that travel is the only thing you buy that makes you richer – deep, I know 😉 

 

Keen to join the team? We're always interested to hear from ambitious and enthusiastic individuals looking to work for a company that will value and challenge you, see our open vacancies here.

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Written by

Rishav Prakash

Ex - Senior Consultant at Unifii

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