ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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ServiceNow in the Public Sector: 3 Ways Your Organisation Benefits from Efficient Workflows

Updated: 1st Sep, 2023
ServiceNow in the Public Sector: 3 Ways Your Organisation Benefits from Efficient Workflows.

As public sector budget cuts continue to bite, leaders are looking for new ways to unlock efficiencies, and they are turning to enterprise workflow platforms like ServiceNow.

By adopting new processes and introducing workflow management systems that have been tried and tested in the private sector, public sector organisations can improve productivity and lower costs. At the same time, they can transform the customer experience. 

In this article, we highlight three ways your public sector organisation can benefit from more efficient company workflows.

ServiceNow and the Public Sector

What We Need For Improving Workflows?

Managing change in the public sector is complicated. A variety of stakeholders all need to play their part in transforming processes.

The Institute for Government believes there are four critical dimensions to successful public sector efficiency projects:

  1. Good organisational leadership; 

  2. Solid information on customers and costs; 

  3. A willingness to experiment (and fail); and

  4. A steady flow of ideas and information about what works from frontline workers, service users and communities.

To break free from siloed working, leaders must be brave and committed. They must change both processes and people to unlock the benefits. 

How Can the Public Sector Benefit From Better Workflows?

If they can do so, here are three ways that public sector organisations can benefit from improved processes and workflows:

  • Cost savings

Workflow platforms are more efficient, which can result in significant cost savings.

They can democratise data, ensuring every individual, team, department and directorate has the information they need to operate. This can smash organisational silos, streamline operations and save money. Processes are streamlined and simplified, improving communication and powering collaboration.

Giving management teams access to real-time information enables them to monitor performance and manage resources, keeping them in control while cutting costs.

  • Improved staff morale

Improved communication and more efficient workflows can have a dramatic impact on staff morale. Access to the data they require to perform their role can free them from frustrating tasks.

Workflow platforms can save employees significant amounts of time by removing them from manual tasks, annoying administrative tasks, and time-consuming work.

This frees them up to focus on more complex, challenging, and rewarding work that increases satisfaction and engagement. Across organisations, the impact can be huge.

  • Happier citizens

Workflow solutions that provide better data visibility and more efficient operations enable service providers to resolve issues more quickly. 

If a member of the public experiences a problem, workflow platforms provide transparency, keeping the customer in control. They can experience visibility of their case, query, or complaint and its journey through the system.  

Information is power, and transparency can improve the end-user experience. It can also reduce the number of calls and contact, as the information is easily accessible.

The result is happier citizens and happier staff.

ServiceNow in the Public Sector: 3 Ways Your Organisation Benefits from Efficient Workflows.
Efficient workflows can make your service more accessible to the general public, promoting engagement and advocacy.

Transformation in the public sector can be tough, with significant barriers to the introduction of new processes, systems, and solutions - but change is crucial. At Unifi, we work in partnership with public sector clients and teams to help them invest in innovation. 


ServiceNow Public Sector Digital Services

One effective way to boost your team's efficiency is by adopting a proven and well-structured workflow platform like ServiceNow. Public Sector Digital Services is a pre-packaged, tailored suite of capabilities designed for government operations.

It aims to improve efficiency and experience by reaching your end-users wherever they are, offering AI-powered self-service options, empowering your employees with advanced work assignments, and improving transparency in work progress. With features like the Public Sector Data Model, Government Services Portal, Virtual Agent, Engagement Messenger, and Predictive Intelligence just a click away, you'll have all the necessary tools you need to deliver exceptional services.

We develop new solutions that involve, engage, and inspire customers, staff, and stakeholders. Budgets are under pressure like never before as organisations adapt to the new normal. Investment in innovation is vital to continue to deliver services while adapting to the ‘new normal’. Contact us to explore how our tailored proposal can add value to your organisation, or read here and see how we've helped other public sector customers to transform the way they work.

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Written by

Myles Molloy

Director of Advolution

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